Atlassian Recruitment Drive 2024 hiring for Associate Support Engineer opportunity for Bachelor’s/Master’s Degree holders. Work location will the Remote. The detailed eligibility and application process are given in below.
Atlassian Recruitment Drive 2024 Details:
| Company Website | www.atlassian.com |
| Job Role | Associate Support Engineer |
| Qualification | Bachelor’s/Master’s Degree |
| Experience | 1+ years Experience |
| Job Location | Remote |
| Last Date | ASAP |
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What’s in it for you?
- The entire Atlassian team has created a unique business environment — one of Energy, Creativity, and Collaboration.
- The atmosphere is fun, casual, and inviting, in keeping with Atlassian’s roots as a successful entrepreneurial start up.
- A good transition for you, if you want to pivot & grow in the technical support world.
We are guided in our efforts by a strong set of corporate values:
- Open Company, no bullshit
- Play, as a team
- Build with heart & balance
- Be the change you seek
- Don’t #@!% the customer
Responsibilities:
- Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed.
- Ensure that customers have a positive experience with Atlassian Cloud products.
- Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
- Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content
Assist our APAC customers:
- Overall 1+ years of customer or support facing industry experience
- Have an understanding of Operating Systems, Networking Concepts and Cloud Computing
Nice to have basic experience, if any:
- Understanding of OAuth based authentication, SSL, etc.
- Understanding of other authentication technology and services (SSO, IdPs, SAML, Oath)
- We’re looking for individuals who have a customer centric mindset, can adapt quickly, are curious, resilient, have quick learning ability, growth mindset, and a solution-based approach inline with Atlassian’s Core values.
- Fluent written and verbal communication skills in English.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Logical approach to problem solving & strong troubleshooting experience
- Experience working with peers/teams across multiple locations in an added advantage.
- To have flexibility to cover a fixed shift through weekends on rotation basis to meet the needs of our customers
- You may be required to pivot focus towards a dedicated support channel (i.e. Chat) to meet the needs of our customers
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How to apply for Atlassian Recruitment Drive 2024?
All interested and eligible candidates can apply for this Atlassian Recruitment 2024 position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply link
- Click on the apply link to be redirected to the company’s careers site
- Read all responsibilities & requirements
- Then fill out the application & submit it
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