NatWest Careers Drive 2025 hiring for Customer Service & Operations Analyst role who are completed B.com/BA/BBA/B.Sc a related field or related fields or equivalent experience for Bangalore location. The detailed eligibility and application process are given in below.
NatWest Careers Drive 2025 Details:
| Hiring Organization URL | www.natwest.com |
| Job Role | Customer Service & Operations Analyst |
| Qualification | B.com/BA/BBA/B.Sc |
| Experience | Freshers/ Experienced |
| Job Location |
Bangalore
|
| Last Date | ASAP |
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Job description
Join us as a Customer Service & Operations Analyst
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
What you’ll do
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
The skills you’ll need
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
- Experience of analysing and using performance data
- Freshers, 2023 or 2024 pass outs only with graduation in B.com, BA, BBA, B.Sc Non IT, Mass Comm or Journalism
- The ability to convey information in a simple and understandable way
- An understanding of contact center operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
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How to apply for NatWest Careers Drive 2025?
All interested and eligible candidates can apply for NatWest Careers Drive 2025 this position online by the following link by as soon as possible
- Read all the details given on this page
- Scroll down to read more details & apply the link
- Click on the apply link to be redirected to the company career site
- Read all responsibilities & requirements
- Then fill out the application & submit it
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