Atlassian Off Campus Drive 2024 for Associate Technical Support Engineer role with qualification Bachelor’s/Master’s Degree for Bengaluru/Remote location. The detailed eligibility and application process are given below.
Atlassian Off Campus Drive 2024 Details:
| Company Website | www.atlassian.com |
| Job Role | Associate Technical Support Engineer |
| Qualification | Bachelor’s/Master’s Degree |
| Experience | 1-3 Years of Experience |
| Job Location | Bengaluru/Remote |
| Last Date | ASAP |
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Responsibilities
- Responsible for delivering world-class customer support experience through CHAT as the medium of support, with Atlassian
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
- Escalate issues in a timely manner according to Standard Operating Procedures
- Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training.
Competencies
- Customer Orientation
- Effective communication
- Adaptability
- Team and Collaborative Working
- Learning aptitude
Experience
- 1-3 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.
- Has supported customers over chat, email, phone, and screen-shares.
- Experience working in a high case volume environment and ability to prioritize.
Must-Have Skills:
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
- Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.
- Experience with APIs and REST calls.
- Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
Good to Have Skills:
- Usage of Browser dev tools, HAR File analysis, Splunk.
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
- Experience working in a Linux environment.
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
- Familiarity with Cloud technologies, AWS will be a plus.
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.
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How to apply for Atlassian Off Campus Drive 2024?
All interested and eligible candidates can apply for Atlassian Off Campus Drive 2024 this position online by the following link by as soon as possible
- Read all the details given on this page
- Scroll down to read more details & apply the link
- Click on the apply link to be redirected to the company career site
- Read all responsibilities & requirements
- Then fill out the application & submit it
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