Cognizant Recruitment Drive 2025 hiring freshers for Trainee – Junior Data Analyst. Candidates with Bachelors/Masters Degree are eligible to apply. The detailed eligibility and application process are given below.
Cognizant Recruitment Drive 2025 Details:
| Company Website | www.cognizant.com |
| Job Role | Trainee – Junior Data Analyst |
| Qualification | Bachelors/Masters Degree |
| Experience | Freshers |
| Job Location | KOLKATA |
| Last Date | ASAP |
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Job Summary
We are seeking a dedicated Process Executive for our CDM/PV team with 0 to 3 years of experience. The ideal candidate will have strong technical skills in MS Excel and domain expertise in Customer Management and Complaint Management within the Life Sciences sector. This hybrid role requires rotational shifts and offers an opportunity to contribute significantly to our customer service excellence.
Cognizant Responsibilities
- Manage and process customer data efficiently using MS Excel to ensure accuracy and completeness.
- Handle customer complaints and inquiries with professionalism and empathy ensuring timely resolution.
- Collaborate with cross-functional teams to improve customer management processes and enhance service delivery.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Maintain detailed records of customer interactions and transactions ensuring data integrity.
- Provide regular reports and updates on customer service metrics to management.
- Assist in the development and implementation of customer service policies and procedures.
- Support the training and development of new team members in customer management and complaint handling.
- Utilize domain knowledge in Life Sciences to address specific customer needs and concerns.
- Ensure compliance with industry regulations and company policies in all customer interactions.
- Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
- Communicate effectively with customers and internal stakeholders to resolve issues and provide solutions.
- Adapt to rotational shifts and hybrid work model to meet the needs of the business and customers.
Qualifications
- Possess strong technical skills in MS Excel including data analysis and reporting.
- Demonstrate expertise in Customer Management within the Life Sciences sector.
- Exhibit proficiency in Complaint Management ensuring effective resolution of customer issues.
- Show excellent communication and interpersonal skills for handling customer interactions.
- Display attention to detail and accuracy in data management and record-keeping.
- Have the ability to work collaboratively in a team environment and support cross-functional initiatives.
- Adapt to a hybrid work model and rotational shifts to meet business requirements.
- Maintain a customer-centric approach prioritizing customer satisfaction and service excellence.
- Ensure compliance with industry standards and company policies in all tasks.
- Participate in ongoing training and development to stay updated with industry trends and best practices.
- Utilize problem-solving skills to address customer issues and improve processes.
- Exhibit strong organizational skills and the ability to manage multiple tasks simultaneously.
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How to apply for Cognizant Recruitment Drive 2025?
All interested and eligible candidates can apply for this Cognizant Recruitment 2025 position online by the following link as soon as possible.
- Read all the details given on this page
- Scroll down to read more details & apply link
- Click on the apply link to be redirected to the company’s careers site
- Read all responsibilities & requirements
- Then fill out the application & submit it
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